just bought 2011 can am commander xt on 3-12-11. took 1st ride on 3-14-11. after just 4.0 hours/50 miles it broke down on the trails. had to pay to have it trailored out of the woods(Per BRP warranty)(do not have big enough trailor yet) i took it directly to dealership and was told that a bolt backed out in the clutch. was advised on 3-16-11 that the parts were on back order. was then advised that parts were back ordered again and wont be sent until may 9, 2011. i am pissed. i bought this brand new with most accessories($18000.00) i was advised by the dealer to call BRP customer service and speak with a supervisor. on 3-22-11 i called and was told that all supervisors were busy and that they would call me ASAP. no call back. called on 3-24-11 was told same thing. called again on 3-25-11 and requested to speak with a supervisor. was told by the same lady(melody) from previous calls that i could not speak with a supervisor and they would call when they are ready. this really pissed me off. they have not called back. has anyone had this type of bad experience with BRP? i feel like just because i already paid for the machine, they have no need to provide customer service. this was a brand new machine(never drove it over 25-30 mph in low gear) and it breaks down immediately. i think i at least deserve a phone return call. i really liked the commander, but if this is how BRP operates, i dont want the machine. what are the odds of BRP making this problem right or at least returning my calls. i spent alot of money getting out of the woods. i do not want to have to wait till after may 9, 2011 for a brand new machine to get fixed. anyone have direction to go in, or have experienced a similar problem with BRP's customer service? looking for advise. thanks, jlabow